Every workplace has its own flow of work processes and strategy formations. One major factor in achieving a healthy work atmosphere and progressive work culture is communication.
The process of communication takes place when two or more individuals share some data, information or message between them. Many communication channels such as newsletters, group discussions, internal e-mailers, notices and meetings are commonly used.
The key to a thriving workplace, which offers immense job satisfaction, is effective interpersonal communication. It may involve non-verbal as well as verbal communication. Let’s have a look at the components of communication in the workplace.
Components of workplace communication
These are the major components of any communication that takes place within the office or work environment.
- The sender or the person who sends the message
The first component is the person who sends the message. He may be the boss, the employee, the non-working staff, the client or the customer or the manager.
The task of the sender is to send the message clearly and sharply, with a detailed explanation if required. The message should convey the intended meaning to the receiver. The sender should be well acquainted with the communication tool which he/she is using.
- The context of the message
The context of the message refers to the way the message is delivered by the sender. It consists of different types of non-verbal communication, such as facial expressions, body language, expressions on his or her face, voice and tone.
The context always involves the emotional state of the sender, such as his anger, joy, and sadness. Generally, the context covers the physical presence of the sender. When the receiver cannot see or hear the sender, the symbols, emojis are used as substitutes.
- The receiver or the person who receives the message
The receiver must acknowledge and understand the message. But for this, the receiver must know how to listen attentively. Otherwise, even if the sender has sent the message clearly, the receiver won’t be able to grasp its essence.
- The method of delivery chosen by the sender
Many diverse delivery methods, tools, and platforms are available. The sender chooses the method which, according to them, will convey their message the most effectively. The methods should be appropriate and suitable to the message being sent.
The communication methods include written documents, SMS, FaceTime, e-mailers, letters, posters and many more simple and complex methods. The ever-evolving technology is opening up numerous new communication methods. The senders and the receivers have to adapt to it. Yet, face-to-face communication has a greater value.
- The content of the message
The content of the message should be clear and concise. It should be presented well and in the right flow. It should be developed in such a way that the receiver understands it perfectly. When the message touches the right cord and connects with the receiver, it is grasped fully. And, the desired result is achieved.
- The environment of the workplace
The environment is a significant factor in communication. The workplace, which fosters the culture of teamwork, transparency, and fairness, is the best for communication.
The senior-junior relations are healthier in such a thriving environment. The communication efforts are more productive and successful. The discussions are open, and the goals are achieved.
Workplace communication has multiple layers. It can be channelized into a smooth, constructive, and productive flow with proper understanding and choices. Take the necessary steps to improve your communication, both at professional and personal levels.